Shipping policy

At House of Moss, we aim to deliver your orders quickly and safely. Please review our updated shipping policy below:

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive an email confirmation once your order has been shipped.

Shipping Rates & Delivery

Shipping fees are calculated at checkout based on your location within South Africa.

Estimated delivery time (South Africa): 3–7 business days.

Please note: We currently do not ship internationally.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your order directly through the courier’s website.

Delays

Delivery times are estimates and may be affected by factors such as weather or courier delays.

We are not responsible for delays once the order has left our warehouse.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

Contact Us

For any questions about your order or shipping:

📧 Email: admin@houseofmoss.co.za

📱 WhatsApp: 065 993 9316